Research shows that a 12-point increase in NPS leads to a doubling of a company’s growth rate. In this article, we share 5 ways to make NPS work for your business, based on our experience with NPS in SuperOffice.
Relationship marketing is a long-term strategy with a focus on building close relationships with your customers. In this article, we share the benefits, practical examples and include original research.
Use these seven tips to help your business deliver a great Customer Experience Strategy for your business.
Based on the findings from our own Customer Service Benchmark Report, less than 3% of all companies follow up with their customers. In this article, we share how you can follow up with your customers and provide you with 6 free follow up email templates to use in your business.
In this article, we share how we moved upmarket, redefined our target customer and increased average deal size by 47%. We also share 3 key lessons we learned to help you on your journey to move upmarket.
Social selling will help you sell more. Use this simple, yet effective guide to generate new business and higher revenues with social media networks.
It's more expensive to sell to a new customer than it is to sell to an existing customer. Check out these 5 tips to Increasing customer retention.
SaaS offers numerous benefits and companies that have moved to the cloud are experiencing high revenue growth. But, how? We share key trends, adoption rates and provide 7 key benefits to why SaaS can drive business growth.
Business growth is a top priority this year, but the more customers you acquire, the more challenges you face with customer service. In this article, we share 9 ways to successfully scale customer support.
Social selling is an effective strategy for finding new prospects, generating new leads and earning more referrals. In this post, we break down 38 social selling statistics into actionable steps to help you sell more.