CRM for Customer Service by SuperOffice

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service features

Make your customers smile by showing them that they matter and you care. Strong functionality in SuperOffice helps you to keep track of and answer all inquiries as soon as they come in and solve your customers’ problems no matter whether they come by phone, email, chat, web forms or social media.

Illustration cloud. Screen shot from SuperOffice. Ticket management

Speedy communication wins the day

SuperOffice streamlines the way your company handles all customer inquiries. Each inquiry is automatically assigned a unique reference number and all related communication is tracked with it. A quick search on tracking number, customer, ticket owner, status, period, or category, will get you the information you are looking for.

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Illustration cloud. Screen shot from SuperOffice. Ticket management
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One beautiful place for all your communication

All customer inquiries, no matter how they’re sent, are captured and organized centrally in your CRM database. Everyone in the company has immediate access to the information and will be able to check into the status of a customer prior to any contact.

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The fastest path to the right answer

Automatically assign inbound requests to the right category and key personnel by setting up multiple mail accounts or keyword filters. If a request has been unanswered for a set amount of time, the system will automatically escalate it.

Exceed your customers' expectations

Fast response times lead to higher customer success and satisfaction rates. With SuperOffice Chat, you can engage with several customers at once and answer questions immediately to keep your customers happy. This means less tickets for you, and no more waiting times for them. It's a win-win!

Screen shot from SuperOffice CRM. Chat

Did you put a smile on your customer’s face today?

Get insight into how you can improve what you’re delivering to your customers. Our out-of-the-box dashboards will help you understand what they struggle with and what you need to do to make your services even better.

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Customer Service features

Case stories

Thanks to SuperOffice we can now handle customer inquiries 10-20% faster.

Jeannette Kuhlendahl   Dialoghaus GmbH

MAKE A DIFFERENCE

Thrive is a brand-new concept by SuperOffice and the goal is simple – to help you grow. As a member of Thrive, you will get access to new strategies, original content and unique research that you can use to improve the way you work.